Home care business wins prestigious award


By Joel Charron

Amy’s Helping hand is the recent recipient of the Home Care Pulse’s “Leader in Excellence” award for their dedication to excellent care and quality improvement.

“We are honoured to receive this award,” said Amy Szewczuk, Owner.  “We feel it is a testament to our employees dedication and commitment to helping others. We are a local family owned business and we view our services of helping seniors as our family of caregivers helping your family.”

The “Leader in Excellence” Award was awarded to 16 out of over 400 private duty home care agencies across North America, who consistently ranked among the highest in 10 or more out of 12 quality metrics assessed by Home Care Pulse. As a “Leader in Excellence,” Amy’s Helping Hands achieved this metric in all 12 categories, which represents a top performer in the home care industry.


In Photo: Sue Becze, Amy Szewczuk (Owner), Lisa Ciccotelli, Heather Clifford.

To qualify for this award, 10 per cent of Amy’s Helping Hands’ clients are polled each month by Home Care Pulse to rate the care they received through personal phone interviews. These client satisfaction ratings were factored into Amy’s Helping Hands overall ranking over a 12-month period. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the  Amy’s Helping Hands management team set goals to reach the highest level of excellence possible.

“This award is gratifying because there is a human element on the other end and we have made their life better in someway,” said Szewcuk.

Amy’s Helping Hands also earned the “Best of Home Care” designation from Home Care Pulse in both 2011 and 2012, which acts as a guide to help consumers choose the best home care. “Leaders in Excellence” are the top-performing “Best of Home Care” agencies in North America. Performance is evaluated based on factors such as staff training, communication, caregiver performance, caregiver morale, response to problems, likeliness to recommend, and overall quality care.

“Our goal at Home Care Pulse is to help agencies reach their goals and deliver the best home care possible, and so it’s very rewarding for us to recognize Amy’s Helping Hands as a ‘Leader in Excellence,” said president of Home Care Pulse, Aaron Marcum. “We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”

“Ultimately its not about awards,” said Szewcuk. “It’s about ensuring that we are doing everything we possibly can to make sure that our customers are happy with our work.”

Amy’s Helping Hands pro  vides home care services for seniors and delivers its services in client’s homes, in retirement and nursing homes and hospitals. Services include meal preparation & planning, companionship, home-helper services, personal care, Alzheimer’s and dementia care, foot care and medical monitoring services. All services are overseen by nurse managers ensuring quality of care. For more information about Amy’s Helping Hands please call 519-915-4370 or visit www.AmysHelpingHands.ca.



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