Essex Powerlines looking for community feedback

By Jolene Perron

Essex Powerlines representatives visited Amherstburg to get feedback on their 2018 Residential, Small Business & Commercial/Industrial Customer Consultation Workbook.

Director of corporate study Kris Taylor said they were looking for feedback from customers in their four shareholder communities – Amherstburg, LaSalle, Leamington and Tecumseh – on their recently launched investment and spending plan, as well as feedback on customer satisfaction.

Our goal here is to be customer-centric,” Taylor said. “We want to hear what the customers are saying, but we also want to be mindful of rates at the same time so we want to ensure reliability, we want to ensure reasonable rates, which are rates in line with inflation.”

Kris Taylor, director of corporate study, speaks with an Essex Powerlines customer about their concerns at an open house at the Libro Centre.

Kris Taylor, director of corporate study, speaks with an Essex Powerlines customer about their concerns at an open house at the Libro Centre.

Taylor explained the feedback thus far has been as anticipated – the cost of electricity is high in the province of Ontario. Additionally, they are hearing reliability is a concern and Taylor said they aim to ensure their customers don’t have to be out of power. He said it’s a balancing act and their goal is to maintain its balance.
“The best we possibly can do is to hold the line on rates as much as possible, and to do what we can from an infrastructure standpoint to build a reliable system,” said Taylor. “I will preach the message of conservation. Whatever you can do to reduce your usage has bottom line impacts on your bill. Everything that you can do to conserve energy is money back in your pocket at the end of the day, and there are all kinds of programs available through companies like Essex Powerlines or Hydro One, or your local utility provider that can help with those initiatives as well.”

For more information or to give feedback, you can visit essexpowerlines.ca or call their local hotline at (519) 946-2001.

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